365-day returns
Changed your mind? Wrong size? Your pet simply refused to eat it? You have a full year to return most items for a refund or exchange. No receipt required beyond your order history, and no restocking fee.
How to start a return
- Sign in to Your Account and open the order
- Click Return or replace items and tell us why
- Print the prepaid label and drop the package at any carrier location
- Refunds post to your original payment method within 3-5 business days of arrival
Return condition
Items should be unopened and in resalable condition where possible. That said, we know pet products are different — if your pet chewed it, shredded it or turned their nose up at it, reach out anyway. We approve the large majority of these case by case, and we will never ask you to ship back a safety issue.
What cannot be returned
- Prescription medication and compounded treatments (federal and state law)
- Live fish and live plants
- Gift cards and eGift cards
- Items marked final sale or clearance
Damaged, defective or wrong item
If something arrives broken, leaking or is not what you ordered, contact us within 30 days. We will ship a replacement right away or refund you in full — and in most cases you do not need to send the original back.
Exchanges
Need a different size, flavor or color? Start an exchange instead of a return and we will send the replacement as soon as the return is scanned in transit, so you are not waiting on the round trip.