Need a hand? Our customer service team is available 24 hours a day, 7 days a week — including holidays. No bots, no phone trees: you will talk to a real person.
Talk to us
- Phone: 00852-7245569 (24/7)
- Email: [email protected] — we reply within 24 hours
- Chat: click the chat bubble in the bottom corner of any page
Hours
- Customer service: 24 hours a day, every day
- Pharmacy: Monday – Friday, 9:00 AM – 6:00 PM HKT; Saturday – Sunday, 10:00 AM – 5:00 PM HKT
Mailing address
Customer Care Center
386 Hokkien Road
Kowloon City, Hong Kong
Website: pawdealonline.com
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Pharmacy questions
For questions about a prescription, dosing or a compounded medication, our licensed pharmacists are available during pharmacy hours above. Please do not email medical information — call us instead.